I don't think this is an unreasonable request given their agreement that the offer was in fact valid. So, I would like to seek legal recourse against RCCL and either have the offer extended to me (with a later expiration since the cruise I wanted has since passed) or monetary compensation equal to the prevailing retail rate for said cabin.

She could not answer why I was never given an opportunity to book said offer, but does not dispute the fact that the offer was made to me. Just today, Daniella contacted me reiterating the Company's position to stand firm on their position that the offer made to me is no longer valid (due to being expired). I emailed Mr Bayley (I think he's RCCL Executive Vice President) and supposedly that email was forwarded to Daniella in the Executive Offices as I received an email from her saying she would investigate the matter and get back to me. I provided all the info to her and she subsequently has reached a decision to not honor the offer, as it had since expired (despite still having some sailings in the future I may have considered). finally called me to obtain more information. That is, until about a week ago when Ashley W.B. My request for call-backs from supervisors never happened. I emailed a copy of the offer to multiple employees that I spoke with in hopes they would update my file (as they said they would).

As time was running tight, I ended up just booking another sailing on Celebrity for late January instead. So, given these offers typically need to be booked within 30 days of being presented to you, I was getting just a tad irritated. I called on several other occasions over the next month to be told the same thing. On October 30, 2018, I called RCCL to book the JanuHarmony sailing and they told me no such offer existed for me and despite giving them all the information from the offer that I had in hand, they refused to book me. On my most recent Oasis sailing on OctoI was provided an offer for a free balcony cabin (for 2 people) on select future sailings. Over the past few years, I have taken to gambling a fair bit on their casinos and as such, I frequently receive offers of free cruises from their Casino Royale department. Let me preface this by stating that my wife and I consider ourselves to be loyal RCCL clients and have sailed on approximately 10 cruises with them over the past decade.

My offers casino royale